We respect and are committed to protecting your privacy. We do not sell any of the information you give us, and hardly ever use it to email you with info about new products you may be like.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.
If you purchased your item through our web site, you may return it within 30 days, in original condition, with receipt, for a refund to your credit card; customer pays return shipping. If you purchased your item in our Seattle store, you may exchange it within 15 days, in original condition, with receipt, for any other item or store credit. All sales are final on discount items, sale items, and “seconds” purchased in our store or at our July 4th sidewalk sale.
Large items are shipped by FedEx Ground within the continental United States and via USPS Priority Mail to Alaska and Hawaii. Small items may go by Priority Mail to all states at customer request. In-stock items are shipped from our Seattle store within five days of your order. Shipping time is usually 3-6 days in the U.S. Most items ship for $12-$24. Washington State residents are subject to sales tax.